Privacy Policy

1. Who we are

This website is run by [Legal entity name], trading as Nagpal Egg (“we”, “us”, “our”), Bagla Road, near Sector 36 & 39, Hisar, Haryana 125011, India. For the purposes of India’s Digital Personal Data Protection Act, 2023, we are the Data Fiduciary for the personal data described in this notice.

We produce and supply eggs in bulk to distributors, retailers, hotels, restaurants, caterers and other businesses. We do not sell products online through this website.

2. What we collect

Information you give us

When you ask for a bulk quote, email us, call us or message us on WhatsApp, you may share:

• Your name and business name
• Phone or WhatsApp number and email address
• City and state
• Type of business, the eggs you want, quantity and any message you write

Our bulk-quote form prepares an email or WhatsApp message on your device with the details you type. Nothing is sent to us until you choose to send that email or message yourself.

Information collected automatically

Like most websites, our hosting server keeps basic technical logs — such as your IP address, browser type, the pages you visit and the time of your visit — to keep the site running and secure.

The Trace Your Egg tool

When you enter a batch number to trace an egg, we only use that code to show you the batch details. We do not ask for or store any personal information in this tool.

3. Why we use it

We use your personal data only for these purposes:

• To reply to your enquiry and send you rates, availability and a supply schedule
• To process, deliver and follow up on your bulk orders
• To send you requested documents, such as lab reports and certificates
• To keep our website secure and working properly
• To meet our legal, tax and accounting obligations

By sending us your details, you consent to us using them for the purpose you contacted us about. You can withdraw that consent at any time (see “Your rights”). We will not send you marketing messages unless you ask us to.

4. Who we share it with

We do not sell or rent your personal data. We share it only when needed, with:

• Service providers who help us run our business — for example our email provider (Google Gmail), WhatsApp (Meta), our website host, and delivery or logistics partners for your order. They may use your data only to provide their service to us.
• Authorities, when we are required to by law or to protect our rights, our customers or the public.

Some of these providers may store data on servers outside India. Where that happens, we rely on providers that follow recognised security standards, and we follow any conditions set by the Government of India for such transfers.

5. Cookies & third-party services

Our website does not use advertising or tracking cookies. It does load a few services from other companies so that the site looks and works as it should:

• Google Fonts — to display our typefaces. Your browser connects to Google’s servers to load them.
• Links to WhatsApp, Instagram, Facebook and Gmail — if you click these, you leave our website and that company’s own privacy policy applies.

Analytics: [If used: We use Google Analytics to understand how visitors use our site, in aggregated form. These cookies are set only after you agree to them in our cookie banner, and you can change your choice at any time.]

6. How long we keep it

We keep enquiry details for as long as we need them to reply to you and serve you as a customer. If you do not become a customer, we delete your enquiry details within [12 months] of our last contact. Order and billing records are kept for as long as Indian tax and accounting laws require. Server logs are kept for a short period for security purposes.

When data is no longer needed, we delete it or make it anonymous.

7. How we protect it

We take reasonable security measures to protect your personal data — including a secure (HTTPS) website, access limited to staff who need it, and password-protected accounts. No system is completely secure, but if a breach affects your personal data, we will inform you and the Data Protection Board of India as required by law.

8. Your rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access — ask what personal data we hold about you and how we use it
• Correct or update — ask us to fix anything that is wrong or incomplete
• Erase — ask us to delete your data when it is no longer needed
• Withdraw consent — as easily as you gave it; this won’t affect anything done before you withdrew
• Nominate someone to exercise these rights on your behalf in case of death or incapacity
• Raise a grievance with us, and if you are not satisfied, complain to the Data Protection Board of India

To use any of these rights, email nagpaleggindia@gmail.com with the subject “Privacy request”. We may ask you to confirm your identity, and we will respond within the time required by law.

9. Children

Our website and services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us their details, please contact us and we will delete them.

10. Grievance Officer

If you have a question or complaint about how we handle your personal data, please contact our Grievance Officer:

11. Changes to this policy

We may update this policy when our practices or the law change. The “Last updated” date at the top shows when it was last changed. If we make important changes, we will make them clear on this page.