Terms & Conditions

1. About these terms

This website is run by [Legal entity name], trading as Nagpal Egg, Bagla Road, near Sector 36 & 39, Hisar, Haryana 125011, India (“we”, “us”, “our”). By using this website or placing an order with us, you agree to these terms. If you do not agree, please do not use the site.

How we handle personal data is explained separately in our Privacy Policy.

2. Using our website

You may use this website to learn about our eggs, trace a batch, read our reports and contact us. You agree not to:

• Use the site for anything unlawful, misleading or harmful
• Try to break, overload or gain unauthorised access to the site or its systems
• Copy large parts of the site, or use automated tools to scrape it
• Send false enquiries or pretend to be someone else

3. Information on the site

We work to keep everything on this site accurate and up to date, including product details, nutrition values and lab reports. Nutrition figures are typical values; exact values can vary naturally from egg to egg and batch to batch. The information here is general and is not medical or dietary advice.

Batch details shown in the Trace Your Egg tool come from our own records. If anything looks wrong, please tell us so we can check it.

4. Our content & brand

The Nagpal Egg name and logo, our product names (Nutrimore, Booster, Dietcart, White Pearl), and the text, photos and design of this website belong to us or are used with permission. You may share links to our pages, but you may not copy, change or use our brand or content for commercial purposes without our written permission.

5. Quotes & prices

Egg prices move with the market, so we do not publish fixed prices on this website. When you send an enquiry, we will share a quote by email, WhatsApp or phone.

• A quote is valid for [number] days, or until we tell you otherwise
• Prices are in Indian Rupees and [include / exclude] applicable taxes and delivery charges, as stated in the quote
• For regular supply, prices may be reviewed [weekly / monthly] in line with market rates; we will tell you before any change applies

6. Orders

An order is confirmed only when we accept it in writing (email or WhatsApp is fine). A minimum order of [X trays] may apply depending on your location. To change or cancel a confirmed order, please tell us at least [24 hours] before dispatch; eggs already dispatched cannot be cancelled.

7. Delivery

We deliver to the address and on the schedule agreed in your order confirmation. Delivery times are estimates; we will let you know as soon as possible if there is a delay. Responsibility for the eggs passes to you when they are delivered and accepted at your address.

[Add if relevant: delivery areas, delivery charges, or whether you collect from our farm.]

8. Payment

Payment terms are set out in your quote or invoice. Unless agreed otherwise in writing: [e.g. full payment in advance for first orders; payment within X days of invoice for regular accounts]. We may pause supply if payments are overdue.

9. Quality & claims

Our eggs are checked before they leave our farm, but eggs are a natural, fragile product, so please check your delivery when it arrives.

• Report any broken, damaged or short-supplied eggs within [24 hours] of delivery
• Include your order details and clear photos of the affected trays
• Keep the affected eggs until we confirm the claim

For a valid claim, we will replace the affected eggs or credit their value against your next order. Eggs are perishable, so we cannot accept returns of eggs that were correctly supplied.

10. Storage after delivery

Once delivered, eggs should be stored in a cool place or refrigerated, away from strong smells and direct sunlight, and used before the best-before date. We are not responsible for loss of quality caused by storage or handling after delivery.

11. Limits of liability

Nothing in these terms limits any rights you have under Indian law, including the Consumer Protection Act, 2019, where it applies. Subject to that, our total responsibility for any order is limited to the value of that order, and we are not responsible for indirect losses such as loss of profit or business.

12. Events beyond our control

We are not responsible for delays or failures caused by events outside our reasonable control — such as extreme weather, disease outbreaks affecting poultry, transport strikes, or government restrictions. We will tell you as soon as possible and do our best to keep supply going.

13. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts at Hisar, Haryana. We will always try to resolve any concern with you directly first.

We may update these terms from time to time. The “Last updated” date at the top shows the latest version; terms agreed in a written order confirmation apply to that order.

14. Contact

Questions about these terms or an order? Email nagpaleggindia@gmail.com, call +91 80595 80595, or write to us at Bagla Road, near Sector 36 & 39, Hisar, Haryana 125011.